Shipping policy

At Westbound Palmetto Co., orders are typically processed and shipped within 1–5 business days once your order is received and in stock. Shipping time may vary depending on whether your order is custom, the volume of orders at the time, or busy seasons. During the summer months packages will only ship Monday through Wednesday to avoid candles sitting in hot mail trucks and melting. Please check your tracking during these months to bring packages in.

I do my best to meet shipping estimates, but I cannot guarantee delivery dates, as actual delivery times depend on the postal service. Once a package is scanned by the post office, I have no control over delays, reroutes, or failed deliveries.

While I cannot be held responsible for shipping delays, I always want to make sure you receive the order you paid for. If you have any concerns about your order, please contact me at annabelle@westboundpalmettoco.com and I will do my best to assist you.