Refund policy
At Westbound Palmetto, we carefully package every order to ensure it arrives safely. If your item arrives damaged or broken, please contact us within 7 days of delivery.
To request a replacement or refund:
- Contact Us Within 7 Days
Email us at annabelle@westboundpalmettoco.com with the following:
- Include a photo of the damaged item and the packaging.
- Provide your order number or the name used at checkout.
2. Replacement or Refund
Once we review your email and confirm the damage, we’ll offer you a replacement or a refund.
Custom Orders: Custom or personalized items are non-refundable.
Important:
All sales are final unless an item arrives damaged. We do not accept returns or exchanges for reasons other than damage during shipping.
You can always contact us for any return question at annabelle@westboundpalmettoco.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.